Frequently Asked Questions

We’re Here for You and Your Pets 🐶🐱

1. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options — so shopping for your furry friend is safe and easy!

2. How long does shipping take?
We usually process orders within 1–3 business days. Delivery takes about 7–15 business days, depending on where you live.

3. Do you ship internationally?
Yes! We love pets everywhere 🐾. We offer international shipping to most countries.

4. Can I return or exchange an item?
Of course! If something isn’t purr-fect, you can return or exchange your order within 14 days of delivery. Just contact us and we’ll help you right away.

5. How do I track my order?
Once your order is on the way, you’ll receive an email with a tracking link — so you’ll know exactly when to expect those happy tail wags!

6. Are your products safe for all pets?
Yes! We carefully select every product to ensure it’s safe, comfortable, and high-quality for cats and dogs of all sizes.

7. How can I reach your team?
We’re always happy to help! 🐕 You can reach us anytime through our Contact Us page or by email, and we’ll get back to you as soon as possible.